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Thanks for the pointless letter

Mercifully, after a bit of squirming my way out of my contract a bit early, I’m back in the land of the iPhone.

o2 kindly wrote to me to tell me this, in case I’d thought it was all a dream. Here is an excerpt from the letter they sent me.

Normally, this is the point that I start complaining about the language in the letter being confusing – not this time. This time I’m complaining about the very existence of the letter: not just that it tells me something I’m already very well aware of, but that it’s telling me out of context. What they’re doing here is explaining what they’re going to show me on my next bill, so why not just tell me on there instead?

Let′s discuss: leave a comment and see where the conversation goes





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