
I was recently asked to contribute to the design chapter of Plain Language in Plain English by Cheryl Stephens. Presumably what I had to say was fairly convincing, because no sooner had I finished the writing than I was asked to design the book as well.
See the full Plain Language in Plain English book design page
There has been a lot of talk in the plain language field about the forthcoming vote on the Plain Language Bill in the US. Its premise is very simple: to require the federal government to write all new publications, forms, and publicly distributed documents in a “clear, concise, well-organized” manner that follows the best practices [...]
See the full The Plain Language Act page

Project to rewrite and redesign an appointment letter sent out by the local NHS trust.
See the full NHS appointment letter page
Following a conversation I overheard in Carphone Warehouse, I thought I’d try and create the simplest definition of the difference between ‘Pay as you go’ mobile phone plans, and ‘Contract’ mobile phone plans.
See the full Trying to explain the difference between ‘Pay as you go’ and ‘Contract’ page