Two ways to annoy form users – before they’ve even answered a question
These are two example of forms that I’ve had reason to deal with in the last couple of days. One thing they have in common is that I was immediately antagonised by their opening lines, which illustrate two ways to annoy someone filling in a form before they’ve even started answering a question.
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Department for Transport form design
Design of a form to enable members of the public to report minor traffic collisions.
See the full Department for Transport form design page