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Posts tagged ‘bill design’

British Gas Business bill design

Front of new British Gas Business bill design

Whilst British Gas made a big deal over the launch of their bill for dummies* for residential customers, they’ve said a bit less about their new gas bill for business customers (which I worked on as part of a team of three).

See the full British Gas Business bill design page

0 comments / July 16th, 2013

Sotheby’s document design: invoices and letters

Using the same system as many businesses around the world (in this case, SAP) redesign the invoices to reflect Sotheby’s premium brand – and brands don’t get much more premium!

See the full Sotheby’s document design: invoices and letters page

0 comments / June 17th, 2013

Thanks for the pointless letter


Mercifully, after a bit of squirming my way out of my contract a bit early, I’m back in the land of the iPhone.

o2 kindly wrote to me to tell me this, in case I’d thought it was all a dream. Here is an excerpt from the letter they sent me.

See the full Thanks for the pointless letter page

0 comments / November 30th, 2011

Get the important stuff at the beginning

Before I explain, a question for you: what’s the most important piece on information on a bill? (All together now) “How much do I have to pay?”.

o2 bill with the total on page 2

Why then does my total appear on page 2?

See the full Get the important stuff at the beginning page

0 comments / April 17th, 2011

Are you confusing your customers?

If your documents are confusing your customers, try a free simplicity review to find out why.

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