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Posts tagged ‘bill design’
Thanks for the pointless letter
Mercifully, after a bit of squirming my way out of my contract a bit early, I’m back in the land of the iPhone.
o2 kindly wrote to me to tell me this, in case I’d thought it was all a dream. Here is an excerpt from the letter they sent me.
See the full Thanks for the pointless letter page
0 comments / November 30th, 2011
Get the important stuff at the beginning
Before I explain, a question for you: what’s the most important piece on information on a bill? (All together now) “How much do I have to pay?”.
Why then does my total appear on page 2?
See the full Get the important stuff at the beginning page
0 comments / April 17th, 2011
Are you confusing your customers?
If your documents are confusing your customers, try a free simplicity review to find out why.