Whilst British Gas made a big deal over the launch of their bill for dummies* for residential customers, they’ve said a bit less about their new gas bill for business customers (which I worked on as part of a team of three).
Using the same system as many businesses around the world (in this case, SAP) redesign the invoices to reflect Sotheby’s premium brand – and brands don’t get much more premium!
Mercifully, after a bit of squirming my way out of my contract a bit early, I’m back in the land of the iPhone.
o2 kindly wrote to me to tell me this, in case I’d thought it was all a dream. Here is an excerpt from the letter they sent me.
Before I explain, a question for you: what’s the most important piece on information on a bill? (All together now) “How much do I have to pay?”.
Why then does my total appear on page 2?