Project to rewrite and redesign an appointment letter sent out by the local NHS trust.
How the new letter looked
And here’s how it used to look.
The original version (shown below) of this letter was handwritten, making it difficult to read, and time-consuming to produce. The text also didn’t make it absolutely clear what actions needed to be taken, risking valuable NHS resources being wasted.
Did patients help design the letter with you?
Kind regards
Nicola