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Plain language projects
NHS Summary Care Records

Having, as requested, ‘taken time to read this leaflet’ (all 12 pages of it) about NHS Summary Care Records, I realised most of it was unnecessary
Have a look at how I got on making it into manageable amount of information.
See the full NHS Summary Care Records page
8 comments / March 30th, 2010
bmi baby baggage allowance text
A little while ago I picked up on a tweet from Mark Boulton about the confusing information about baggage allowance that he experienced on the bmibaby website. Having taken a look at the site in question it was easy to see why.
Having already had a go at Virgin Atlantic’s baggage information I thought I’d have a go at this too. Here’s how I got on
See the full bmi baby baggage allowance text page
5 comments / March 14th, 2010
NHS appointment letter

Project to rewrite and redesign an appointment letter sent out by the local NHS trust.
See the full NHS appointment letter page
1 comment / December 29th, 2009
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