07590 850 013
robert@roberthempsall.co.uk

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Plain language projects

NHS Summary Care Records

Having, as requested, ‘taken time to read this leaflet’ (all 12 pages of it) about NHS Summary Care Records, I realised most of it was unnecessary

Have a look at how I got on making it into manageable amount of information.

See the full NHS Summary Care Records page

8 comments / March 30th, 2010

bmi baby baggage allowance text

A little while ago I picked up on a tweet from Mark Boulton about the confusing information about baggage allowance that he experienced on the bmibaby website. Having taken a look at the site in question it was easy to see why.

Having already had a go at Virgin Atlantic’s baggage information I thought I’d have a go at this too. Here’s how I got on

See the full bmi baby baggage allowance text page

5 comments / March 14th, 2010

NHS appointment letter

redesigned and rewritten NHS appointment letter with clear language and logical structure

Project to rewrite and redesign an appointment letter sent out by the local NHS trust.

See the full NHS appointment letter page

1 comment / December 29th, 2009

Are you confusing your customers?

If your documents are confusing your customers, try a free simplicity review to find out why.

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