robert hempsall - information designer » Letters

Oi BT, careful what you call me

Robert — Tue, 17 Jan 2012 16:43:20 +0000

Yesterday I got a letter through the door from my beloved BT (to whose communicative ineptitude this site is slowly become a shrine) offering me a shiny deal on broadband because I'm a 'loyal customer'. Guess what, when you're one of the remaining monopolies left in the country, and you have my internet testicles attached to copper wire, that's not loyalty – it's because I don't have a choice. Remember this when you write to me next time.

Thanks for the pointless letter

Robert — Wed, 30 Nov 2011 21:42:23 +0000

Mercifully, after a bit of squirming my way out of my contract a bit early, I'm back in the land of the iPhone. o2 kindly wrote to me to tell me this, in case I'd thought it was all a dream. Here is an excerpt from the letter they sent me.

Redesign of Halifax letter about account changes

Robert — Fri, 10 Jun 2011 13:13:52 +0000

Redesign of a letter about changes to bank account features

Halifax letter about online banking

Robert — Wed, 25 Aug 2010 08:57:45 +0000

The very short version of what I'm being told in this information from the Halifax is that at some point I'm going to need to create what is, basically, a second password. That's fine, happy to do that, but I don't need the best part of 4 sides of A4 to tell me that.

NHS appointment letter

Robert — Tue, 29 Dec 2009 10:47:44 +0000

Project to rewrite and redesign an appointment letter sent out by the local NHS trust.