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robert@roberthempsall.co.uk
Letters
Nowadays, letters rarely mean good news, but even the worst news is easier to take when it's easy to understand what's happened and what needs to be done to sort it out.
Creating letters that people easily understand means there's more chance they will act on them first time, saving the need for further letters and phone calls to achieve the same result.
Letter design projects // Blog posts // Top
Projects
Redesign of Halifax letter about account changes
Redesign of a letter about changes to bank account features
See the full Redesign of Halifax letter about account changes page
Projects
NHS appointment letter
Project to rewrite and redesign an appointment letter sent out by the local NHS trust.
See the full NHS appointment letter page
Blog posts about letters // Projects // Top
Blog
BT broadband small print disaster
I like to be frugal where I can (my wife and daughter might have other words for it) so when I got a letter from BT offering me broadband at a reduced price I was happy to take a look. But it didn’t take me long to decide I wasn’t interested: and the reason for that was that I was left so confused about what I would be getting for my money, and I’m sure I’m not the only person who won’t pay for something if they’re not sure what they’re going to get.
See the full BT broadband small print disaster page
Blog
Halifax letter about online banking
The very short version of what I’m being told in this information from the Halifax is that at some point I’m going to need to create what is, basically, a second password. That’s fine, happy to do that, but I don’t need the best part of 4 sides of A4 to tell me that.
See the full Halifax letter about online banking page