Oi BT, careful what you call me


Yesterday I got a letter through the door from my beloved BT (to whose communicative ineptitude this site is slowly become a shrine) offering me a shiny deal on broadband because I’m a ‘loyal customer’.

Guess what, when you’re one of the remaining monopolies left in the country, and you have my internet testicles attached to copper wire, that’s not loyalty – it’s because I don’t have a choice. Remember this when you write to me next time.

Continue Reading →

BT broadband small print disaster

bt-broadband-letter-text-with-caveats.jpg

I like to be frugal where I can (my wife and daughter might have other words for it) so when I got a letter from BT offering me broadband at a reduced price I was happy to take a look. But it didn’t take me long to decide I wasn’t interested: and the reason for that was that I was left so confused about what I would be getting for my money, and I’m sure I’m not the only person who won’t pay for something if they’re not sure what they’re going to get.

Continue Reading →