Instructions
Helpless isn't a good feeling. And, with a pile of bits I can't assemble or a gadget I can't use, helpless is just the beginning. Poor instructions make me think the product's poor. They make me think you don't care.
Good instructions help me get the most out of your product. They give me pride in being able to say "I did that." Good instructions do more than tell me you care. They show it.
Plain Language in Plain English book design
I was recently asked to contribute to the design chapter of Plain Language in Plain English by Cheryl Stephens. Presumably what I had to say was fairly convincing, because no sooner had I finished the writing than I was asked to design the book as well.
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0 comments / July 5th, 2010
Recycling bin advice label
Design for a label which is placed on recycling bins containing non-recyclable materials.
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0 comments / January 6th, 2010
Operational instructions
Design work for instructions to carry out repairs on industrial machinery – part of a free document review
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0 comments / December 28th, 2009