I was recently asked to contribute to the design chapter of Plain Language in Plain English by Cheryl Stephens. Presumably what I had to say was fairly convincing, because no sooner had I finished the writing than I was asked to design the book as well.

Having, as requested, 'taken time to read this leaflet' (all 12 pages of it) about NHS Summary Care Records, I realised most of it was unnecessary

Have a look at how I got on making it into manageable amount of information.

A little while ago I picked up on a tweet from Mark Boulton about the confusing information about baggage allowance that he experienced on the bmibaby website. Having taken a look at the site in question it was easy to see why.

Having already had a go at Virgin Atlantic's baggage information I thought I'd have a go at this too. Here's how I got on

Project to redesign the form AIG uses to collect information from customers applying for life insurance

Project to write and design information about a first aid training company's products and services.

Design for a label which is placed on recycling bins containing non-recyclable materials.

Project to create screen designs for a website promoting and managing luxury rentals on the south coast.

Project to rewrite and redesign an appointment letter sent out by the local NHS trust.

Design of a form to enable members of the public to report minor traffic collisions.