UK train ticket redesign
The information design geek in me took special notice of a post by Daniel Gray, about the excessive number of train tickets he received for a return journey.

See the full UK train ticket redesign page
Redesign of Halifax letter about account changes

Redesign of a letter about changes to bank account features
See the full Redesign of Halifax letter about account changes page
Firehead Bitesize content strategy infographic

The brief for this project was to help Firehead (a content strategy recrutiment company based in Europe) explain their new product, Firehead Bitesize.
See the full Firehead Bitesize content strategy infographic page
Plain Language in Plain English book design

I was recently asked to contribute to the design chapter of Plain Language in Plain English by Cheryl Stephens. Presumably what I had to say was fairly convincing, because no sooner had I finished the writing than I was asked to design the book as well.
See the full Plain Language in Plain English book design page
NHS Summary Care Records

Having, as requested, ‘taken time to read this leaflet’ (all 12 pages of it) about NHS Summary Care Records, I realised most of it was unnecessary
Have a look at how I got on making it into manageable amount of information.
See the full NHS Summary Care Records page
