
I was recently asked to contribute to the design chapter of Plain Language in Plain English by Cheryl Stephens. Presumably what I had to say was fairly convincing, because no sooner had I finished the writing than I was asked to design the book as well.
See the full Plain Language in Plain English book design page

Having, as requested, ‘taken time to read this leaflet’ (all 12 pages of it) about NHS Summary Care Records, I realised most of it was unnecessary
Have a look at how I got on making it into manageable amount of information.
See the full NHS Summary Care Records page
A little while ago I picked up on a tweet from Mark Boulton about the confusing information about baggage allowance that he experienced on the bmibaby website. Having taken a look at the site in question it was easy to see why.
Having already had a go at Virgin Atlantic’s baggage information I thought I’d have a go at this too. Here’s how I got on
See the full bmi baby baggage allowance text page
Information explaining baggage allowance to customers on Virgin Atlantic flights
See the full Virgin Atlantic baggage allowance page

Project to redesign the form AIG uses to collect information from customers applying for life insurance
See the full AIG life insurance application form page

Project to write and design information about a first aid training company’s products and services.
See the full First aid training – product information page

Design for a label which is placed on recycling bins containing non-recyclable materials.
See the full Recycling bin advice label page

Project to create screen designs for a website promoting and managing luxury rentals on the south coast.
See the full Luxury home rental website page

Project to rewrite and redesign an appointment letter sent out by the local NHS trust.
See the full NHS appointment letter page

Design of a form to enable members of the public to report minor traffic collisions.
See the full Department for Transport form design page