07590 850 013
robert@roberthempsall.co.uk
Let me make things simple...
I write and design everyday information (including instructions, forms and letters) and make it as easy as possible to understand.
Projects // Latest blog posts // Top
Forms
AIG life insurance application form
Project to redesign the form AIG uses to collect information from customers applying for life insurance
Read: AIG life insurance application form
Letters
Redesign of Halifax letter about account changes
Redesign of a letter about changes to bank account features
Read: Redesign of Halifax letter about account changes
Plain language
NHS Summary Care Records
Having, as requested, ‘taken time to read this leaflet’ (all 12 pages of it) about NHS Summary Care Records, I realised most of it was unnecessary
Have a look at how I got on making it into manageable amount of information.
Read: NHS Summary Care Records
Information about services
Firehead Bitesize content strategy infographic
The brief for this project was to help Firehead (a content strategy recrutiment company based in Europe) explain their new product, Firehead Bitesize.
Read: Firehead Bitesize content strategy infographic
Instructions
Plain Language in Plain English book design
I was recently asked to contribute to the design chapter of Plain Language in Plain English by Cheryl Stephens. Presumably what I had to say was fairly convincing, because no sooner had I finished the writing than I was asked to design the book as well.
Read: Plain Language in Plain English book design
On-screen information
Luxury home rental website
Project to create screen designs for a website promoting and managing luxury rentals on the south coast.
Read: Luxury home rental website
Latest blog posts // Projects // Top
Blog
Oi BT, careful what you call me
Yesterday I got a letter through the door from my beloved BT (to whose communicative ineptitude this site is slowly become a shrine) offering me a shiny deal on broadband because I’m a ‘loyal customer’.
Guess what, when you’re one of the remaining monopolies left in the country, and you have my internet testicles attached to copper wire, that’s not loyalty – it’s because I don’t have a choice. Remember this when you write to me next time.
Read: Oi BT, careful what you call me
Blog
Thanks for the pointless letter
Mercifully, after a bit of squirming my way out of my contract a bit early, I’m back in the land of the iPhone.
o2 kindly wrote to me to tell me this, in case I’d thought it was all a dream. Here is an excerpt from the letter they sent me.
Read: Thanks for the pointless letter
Blog
Guest post: Stories aren’t circular
By Tom Albrighton
In Flann O’Brien’s brilliant comic novel The Third Policeman, the unnamed narrator negotiates a series of surreally disturbing encounters before realising he is in fact (spoiler alert)…
Read: Guest post: Stories aren’t circular