Whilst British Gas made a big deal over the launch of their bill for dummies* for residential customers, they’ve said a bit less about their new gas bill for business customers (which I worked on as part of a team of three).
See the full British Gas Business bill design page
0 comments / July 16th, 2013
The idea for the six stages of simplification came about for a couple of reasons: There’s plentiful wisdom in the world about how making things simple will improve everyone’s lives and businesses, but very little practical advice about how to make information simpler. When I speak I’m often asked how I approach a project. The […]
See the full The six stages of simplification page
0 comments / December 16th, 2013